FAQ

Eagle Track GPS Tracking FAQ

Question:
Why should I purchase an Eagle Track instead of another brand?
Answer:
Unlike our competitors, our devices use both GPS and cell phone tracking technology to locate the device. In extreme weather conditions there will be times when our competitor’s device is completely hidden from GPS satellites. Dense foliage, urban environments, canyons, underground garages and indoors will render most competitors devices completely useless.

Question:
Where are the Eagle Track devices manufactured?
Answer:
We proudly design and manufacture our proprietary Eagle Track units in the U.S.A. at our world headquarters in Fort Lauderdale, Fla. We manufacture all our devices using the finest components from world-wide suppliers. The operating software is also developed by our in-house programming staff. In contrast, many of our competitors purchase cheap devices from predominately Asian suppliers and mapping software from third party vendors. They then put their label on the device, and sell it to the public.

Question:
What do I do if my Vehicle is stolen?
Answer:
First contact the police and report the vehicle as stolen. The Eagle Track  device has the ability to disable the vehicle by cutting off the fuel supply. However before initializing this method it is advisable to contact the local police department and coordinate with them allowing the police to locate the vehicle utilizing the location provided by our service. Then and only then should this feature be used to shut down the vehicle.

Question:
Does Eagle Track  employ at starter Disable feature?
Answer:
Yes, your device can be installed to include the starter disable feature. This is an added feature that is included with any basic installation.

Question:
How much will GPS vehicle tracking cost?
Answer:
Eagle Track offers unlimited tracking and has the lowest fixed monthly service fees to track your vehicle, priced at only $19.95 per month with additional discounts available for annual prepaid service plans.

Question:
Why are there monthly service fees?
Answer:
The Eagle Track GPS device communicates its location to our server using the nationwide cell phone carrier’s cell network. It is important to understand that each tracking device has its own SIM card and phone number, not unlike your own cell phone, therefore it has associated usage fees charged by the cell carriers and passed on to the end user.

Question:
Do I have to have a cell phone or purchase cell service as well as Eagle Track service?
Answer:
No, the Eagle Track  tracking system provides a complete service including the GPS tracker, software and network connectivity to the tracker. All you need is access to a PC with an internet connection and a vehicle to track.

Question:
Do insurance providers offer discounts for vehicles using these types of devices?
Answer:
Yes, insurance companies see the value in recovering a stolen vehicle quickly and undamaged. Many Insurers are willing to encourage their customers to install an engine kill switch, often times these discounts amount to as much as a 30% discount off the standard comprehensive insurance rate. Additionally many carriers will offer even larger discounts for parents and or employers that have the over-speed alert feature activated, which will instantly send a text message and or e-mail alert of any violations of the preset speed limit imposed by the parent or employer. Often times the discounts from insurance providers will exceed the actual costs of the Eagle Track  device, making the decision to purchase one of the easiest you will ever have to make.

Question:
Can I install the Eagle Track  Device and track my drivers without them knowing?
Answer:
Once the device is installed it is undetectable; however, you may want to consider the benefits of informing staff as a proactive measure to increase employee accountability and overall efficiency.

Question:
Where do I go for installation?
Answer:
We offer nationwide installation service at your door; a professional on-site installer can be scheduled at your convenience. Installation is not included in the purchase price but can be prepaid and added to your cart and you will receive a prepaid installation card with your device. Although many customers have had the installation done at their local car alarm or car stereo store.

Question:
What if my driver speeds or goes outside the geo-fence and I am not at my computer?
Answer:
You have the ability to choose to receive alerts via your cell phone, blackberry and directly to your e-mail account. The report will give you the breech of speed or geo-fence boundary and vehicle location as well as time of day.

Question:
How often does the Eagle Track  system locate my vehicle?
Answer:
Our standard reporting is configured to track and document your vehicles location every 5 minutes while it is in motion. However you have the option to increase the regularity of reporting to as little as one minute.

Question:
What happens if my vehicle goes out of cellular range, will it still track?
Answer:
Yes, your vehicle is tracked with GPS and cell telemetry technology; we use cellular service to report our findings to you. When your vehicle is out of a cell coverage area the tracked locations are saved in memory and reported as soon as your vehicle returns to the cellular coverage zone. To ensure the best possible coverage at all times Eagle Track  has chosen to work exclusively with the providers of the largest cell coverage in North America.

Question:
Are there times when my vehicle cannot be tracked?
Answer:
Under normal operating conditions the device will use both GPS and cell phone technology to track your vehicle, giving you a precise location anytime anywhere. In the unlikely event that you are in an area that is not covered by any cell carrier and that extreme weather conditions exist the device may for a short period of time be unable to provide an accurate location. Unlike our competitors, our devices use both GPS and cell phone technology to locate the device. In extreme weather conditions there will be times when our competitor’s device is completely hidden from GPS satellites. Dense foliage, urban environments, canyons, underground garages and indoors will render many of our competitor’s devices completely useless.

Question:
What is a Geo-Fence?
Answer:
You can set an area as small as half a city block or as large as you prefer where the vehicle is allowed to operate. As soon as the vehicle enters or exits that boundary, you will receive an immediate alert sent to your hand-held device or computer.

Question:
How accurate are the speed and geo-fence alerts?
Answer:
Extremely accurate. The device reports its location every 5 minutes while in motion (or more regularly as explained above). The speed of the vehicle or the breech of the geo-fence (entering or exiting) will be recorded at the moment of the report and instantly relayed to the employer or parent via text and or e-mail.

Question:
How many geo-fences are supported?
Answer:
You can have an unlimited number of geo-fences for each GPS vehicle tracking device. Each geo-fence is four sided and centered around an area that you specify. You can edit, delete or change your geo-fence locations at any time

Question:
How many alert recipients are supported?
Answer:
You can have up to 24 alert recipients for each device. A recipient may be either an email address or a cell phone number. If a recipient is a cell phone then the message will be delivered as a text message.

Question:
Where will the Eagle Track unit work?
Answer:
The Eagle Track GPS tracking device will work anywhere in the world as long as the SIM card in the device is compatible in the region of use.

Question:
What type of mapping does Eagle Track use?
Answer:
Eagle Track uses our own state of the art proprietary mapping and tracking software. Our views include: Map View, Hybrid, Satellite, Photographic Arial View, Photographic Birds Eye View & Street View (where available).

Question:
What information is transmitted by the Eagle Track  tracking unit?
Answer:
Each report consists of the following information; Date, Time, Location, Address, City, Postal Code, Speed and direction of travel.

Question:
What is involved in maintaining the system?
Answer:
For fleet tracking and hardwired devices there is no maintenance required. Once the Eagle Track GPS tracking device is installed, you are on your way to increased efficiency and productivity.
Personal tracking devices for personal use have differing battery lives and will require recharging.

Question:
Can I use the Door Unlock feature?
Answer:
Yes, however; this is an optional feature for hardwired devices. This will allow you to unlock a vehicle from a remote location.

Question:
Does the unit come with a Guarantee?
Answer:
Yes we give you a two year full replacement guarantee.

Question:
Is the Seaeagle, Skieagle and Motoeagle waterproof?
Answer:
Yes all of our Marine and Mototrackers come in a completely waterproof case.

Question:
If the wires are cut connecting the tracker to the power supply will the tracker keep tracking it location?
Answer:
Yes all our devices come with a battery backup so even if the power to the unit is cut our device will still report its location.